Industry News
Peruse posts that are always newsworthy.
Back
Some travelers are finding themselves defecting from travel booking sites
August 12, 2009
Some travelers like Kaplan are finding themselves defecting from travel booking sites like Travelocity.com or airline sites like Delta.com. They are going back to the travel agent, an industry that many industry experts once thought to be passé with the advent of online booking.
http://www.cnn.com/2009/TRAVEL/08/12/travel.agent.comeback/index.html
By Stephanie Chen
CNN